We continuously encourage our service users and their families to tell us what they think about our company and the services we provide. Your thoughts and input are vital to us, and we always play a part in meeting an individual’s needs and wishes to ensure full customer satisfaction.
This page showcases a small selection of the comments we have received throughout the years. Hard copies of all our testimonials and complaints are available for viewing at our homes for those who are interested in further reviews.
From relatives of a resident;
“To all the staff,
On behalf of all the family just a few words to thank you for all the love and kindness you showed to my mother Eileen. We all in the family could not believe the patience and love you give to all your residents and it has given us great comfort to know she spent her last few days being cared for by such good people.”
Just a short note to say thank you for all you did for Jim. He led a pampered life at Hillview, you catered for all his needs and more besides. He loved living among you. You were more his family than me.”
“I want to thank all the staff at Olivemede for the care they gave Mum. During her last days you treated her with respect, tenderness and love. That care was extended to me and it was the knowledge that I could always speak to someone at Olivemede that gave me strength when I needed it the most.”
From Yaxley Group Practice;
“Today is the 6th anniversary of Gladys’ move to Olivemede. She died this morning, as you all know, very peacefully. The reason for this letter is to congratulate you all as a team on how well you cared for Gladys. I am well aware she was a heavy workload and had been cared for in bed for over two years. During that time she was fed regularly and turned every two hours. I saw her for a few minutes every couple of weeks or so and always found her clean and comfortable.
A huge well done to all of you for everything you have done for Gladys and I know her family also appreciate it enormously.”